“Dear Mr. Bookman: We just concluded our first roofing job together on Dutchess Drive, and will be closing in a few days. Many are quick to criticize when things do not go as expected, so it is only right that praise is given when earned. As a long-time area REALTOR® and a general contractor, I have worked with a number of good firms over the years, and wanted to say how nice it was to work with you. Your method of providing a video inspection of the roof was very useful, as my client lives out of state. He appreciated being able to see the issues. Your providing education on the insurance and roofing process was great, as was the fact that you coordinated everything directly with the insurance company to minimize the effort required of the client and me.
I am usually pretty picky when I inspect a completed job. In this case, I brought my magnet when I checked the job, but did not pick up any nails or roofing material scraps; that is highly unusual. The guys did an excellent job of cleaning up.
Beyond good education, coordination and a job well done, what I found best was your communication. If you were going to be delayed, you communicated that in advance. As you went along, I would get an email letting me know the status. When you were done there was a message to go check the job. I always knew where you were with the insurance company due to your emails. As a home builder, I love that level of communication, and a lot of subcontractors simply don’t provide that (you have to bug them to find out what’s happening). Thank you for your service, and I look forward to working with you again.”
Douglas Barber of Colorado Springs, CO